Cancellation & Rescheduling Policy

We understand that life happens. Our cancellation policy is designed to give you flexibility while protecting our team's scheduled time.

Cancellation & Rescheduling Fees

Notice Given	Fee
24+ hours before service	Free — no charge
Less than 24 hours	$50 flat fee
No-show / lockout	Full charge for scheduled service

Why these fees? When you book, we reserve our team's time and turn down other clients. Late cancellations mean our team loses paid work for that day. The $50 fee partially offsets that loss while keeping things fair.

How to Cancel or Reschedule

Three easy ways:

Email: hello@maidwave.com — include your name, service date, and reason
Phone or text: (669) 200-1021
Reply to your booking confirmation email

We confirm all cancellations and reschedules in writing. If you don't receive a confirmation within 4 hours, please follow up to ensure the request was received.

Recurring Service: Skip Without Penalty

Recurring customers (weekly, bi-weekly, or monthly) get extra flexibility:

48+ hours notice: Skip any visit without charge
Your locked-in rate stays the same when you resume service
No limit on skips per year — though if you skip more than 60 days, we may need to re-quote (homes get dirtier when not maintained)

Same-Day Bookings

Same-day bookings are typically not available through our online booker (booking dates start tomorrow). For same-day requests, please call us directly at (669) 200-1021. Same-day cancellations on same-day bookings are charged the standard $50 fee.

Weather and Emergency Exceptions

We waive cancellation fees in these situations:

Major weather events affecting Bay Area travel (snow, severe storms, evacuations)
Medical emergencies (your or immediate family — we may ask for a brief explanation)
Power outages or property damage that makes cleaning impossible
Government-issued shelter-in-place orders

Our Cancellations

If MaidWave needs to cancel or reschedule (illness, vehicle issues, unsafe road conditions), we'll:

Notify you as soon as possible
Reschedule to your earliest convenient time
Provide a 10% credit toward your next visit

Locked-Out Visits

If our team arrives and cannot access your home (no key code, locked, no answer), we wait 15 minutes and attempt to reach you. If we still cannot enter, the full service fee applies. This is why we always confirm access details at booking.

Questions?

If something feels unclear or you have a special situation, just call or email us. We'd rather work it out than have an unhappy customer.