MaidWave LLC ("MaidWave," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website (maidwave.com) or our cleaning services. This policy is designed to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Information We Collect
We collect the following categories of personal information:
- Identifiers: First and last name, email address, phone number, mailing/service address, IP address.
- Customer records: Service preferences, booking history, special instructions, access codes (only as you choose to provide).
- Commercial information: Services purchased, payment history, recurring service status. We do not store full credit card numbers; payments are processed by Stripe, which complies with PCI-DSS standards.
- Internet activity: Pages viewed, time on site, referral source, device/browser information collected via standard analytics.
- Geolocation data: Approximate location based on IP address; precise service address you provide at booking.
2. How We Use Your Information
We use your information to:
- Schedule, perform, and confirm cleaning services
- Process payments and manage your account
- Communicate about appointments, schedule changes, and service updates
- Send service-related notifications (booking confirmations, reminders)
- Respond to your inquiries and provide customer support
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate (Stripe for payments, Jobber for scheduling, Netlify for website hosting, automation tools like Make.com or Zapier for booking integration)
- Independent contractors who perform cleaning services (limited to the information necessary to complete your job: name, address, special instructions, access details)
- Legal authorities when required by law, court order, or to protect our rights and safety
4. Cookies and Tracking
Our website uses essential cookies for booking flow functionality and standard web analytics to understand site usage. You can disable cookies in your browser settings, though some site features may not work as expected.
5. Your California Privacy Rights
Under the CCPA/CPRA, California residents have the right to:
- Know what personal information we collect, use, and share
- Delete personal information we have collected (subject to legal exceptions)
- Correct inaccurate personal information
- Opt out of any sale or sharing of personal information (we do not sell)
- Limit use of sensitive personal information
- Non-discrimination for exercising these rights
To exercise these rights, email hello@maidwave.com with the subject line "Privacy Request." We will verify your identity and respond within 45 days.
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Customer records are typically retained for 7 years after your last service for accounting and tax purposes.
7. Data Security
We use commercially reasonable security measures to protect your information, including encrypted connections (HTTPS), secure third-party processors, and limited access to authorized personnel. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects when changes were made. Material changes will be communicated via email to active customers.
10. Contact Us
For privacy questions or to exercise your rights: