We stand behind every clean. If something isn't right, we make it right — no questions, no fees.
The 24-Hour Re-Clean Guarantee
If any specific area or item in your home isn't cleaned to our 50-Point Cleaning Standard, contact us within 24 hours of your service and we'll return within 24 hours to re-clean those specific areas at no additional charge.
What's Covered
- Specific areas missed or not cleaned to standard
- Items in our 50-Point Cleaning Standard not addressed
- Add-ons you paid for that weren't completed
- Streaks, dust, or visible residue on cleaned surfaces
What's NOT Covered
- Tasks outside the booked service tier: If you booked a Maintenance Clean and want a Deep Clean, that's a different service — not a guarantee claim
- Items we couldn't access: Cluttered surfaces, locked rooms, areas blocked by furniture or pets
- Stain removal we can't perform: Some stains are permanent (set-in carpet stains, etched glass, oxidized metal) — we'll do our best but can't guarantee removal
- Repairs or restoration: Cleaning is not the same as repairing damaged surfaces
- Issues that happen after we leave: Pet messes, spills, dust accumulation over days/weeks
- Move-in/Move-Out homes with new conditions: If pre-existing damage was hidden by furniture and is revealed only after we move things, that's not a re-clean issue
How Re-Cleans Work
- You report the issue within 24 hours of service
- We confirm what areas need re-cleaning
- We schedule a return visit within 24 hours of the report
- Our team re-cleans the specific items at no charge
- If you're still not satisfied, we'll discuss appropriate compensation (typically a service credit)
Refund Policy
We don't issue refunds for cleaning services. Instead, we re-clean. Our reasoning: a customer who got a clean home and a refund got more than they paid for, while we lost twice (labor + payment). Re-cleans get you a clean home, which is what you paid for.
In rare cases where re-cleaning isn't possible (we cancelled, you cancelled the relationship, etc.), we'll discuss credits or partial refunds case-by-case. Send these requests to hello@maidwave.com.
Recurring Service Quality
For recurring clients, we periodically check in to ensure the same level of service. If something starts to slip, tell us — we'd rather hear feedback during your relationship than lose you over a fixable issue.
Contact