Last updated: April 26, 2026
These Terms of Service ("Terms") govern your use of cleaning services provided by MaidWave LLC ("MaidWave," "we," "us," or "our"). By booking a service, you agree to these Terms.
MaidWave provides residential cleaning services in Santa Clara County, California. Service tiers (Maintenance, Deep Clean, Heavy Duty, Move-In, Move-Out, Restoration) and their scopes are described on our website at the time of booking. Specific tasks per visit are governed by our 50-Point Cleaning Standard, available at maidwave.com/#standard.
Bookings are made online at maidwave.com or by phone. Prices are calculated based on home size, condition, service tier, add-ons, and any applicable discounts. The price displayed at booking confirmation is your agreed price, subject to our right to re-quote on arrival if actual home conditions materially differ from those described.
Payment is processed via Stripe (or another secure payment processor we may use) after service completion, unless otherwise stated. For larger jobs (Move-Out, Restoration), we may require a deposit at booking. We accept all major credit cards. By providing payment information, you authorize us to charge for services rendered, applicable taxes, and any cancellation or no-show fees per our Cancellation Policy.
Cancellations and rescheduling are governed by our Cancellation Policy:
Recurring service customers may skip any visit with at least 48 hours notice without penalty. The locked-in recurring rate remains the same when service resumes. Recurring service may be cancelled at any time without penalty after the initial visit. We reserve the right to re-quote recurring service if the home undergoes major changes (additions, new pets, etc.).
Per our Satisfaction Guarantee Policy, if any aspect of our cleaning is unsatisfactory, you must notify us within 24 hours of service. We will return within 24 hours to re-clean the affected areas at no charge. The Satisfaction Guarantee applies only to specific items not cleaned to standard, not to general dissatisfaction with service tier scope.
Damage claims are governed by our Damage & Liability Policy. MaidWave's total liability for any damage caused during service is capped at $200 per incident; insurance covers larger claims subject to policy terms. Damage must be reported within 24 hours of service. Pre-existing damage, items not pre-disclosed, and certain categories (antiques, valuables not declared) are excluded.
Customer is responsible for providing access to the property. Per our Access & Keys Policy, options include door codes, smart locks, key lockboxes, or being home during service. MaidWave is not liable for issues arising from inability to access the property due to customer error.
Per our Pet Policy, customers must secure aggressive or anxious pets during service. We reserve the right to refuse service if pets create unsafe conditions for our team. Excessive pet hair may incur additional charges, disclosed in advance where possible.
Per our Health & Safety Policy, MaidWave does not service homes with biohazardous conditions (blood, bodily fluids, mold remediation, hoarding situations, active pest infestations). Our team has the right to leave any job site they deem unsafe.
You agree not to solicit, hire, or contract directly with any MaidWave team member or contractor for cleaning services outside of MaidWave for two (2) years following the team member's last service at your home. Violation results in a $2,500 placement fee, per our Non-Solicitation Policy.
Services are provided "as is." We do not guarantee specific outcomes for stains, damage, or pre-existing conditions. We do not provide pest control, mold remediation, biohazard cleanup, or commercial cleaning services. We are not responsible for damage to items not properly secured or disclosed (e.g., loose handles, unstable shelving, items previously damaged).
You agree to indemnify and hold harmless MaidWave LLC, its members, employees, and contractors from any claims, damages, or expenses arising from your breach of these Terms or your provision of inaccurate booking information.
To the maximum extent permitted by law, MaidWave's total liability under these Terms shall not exceed the amount paid for the services giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
These Terms are governed by California law. Any dispute shall be resolved first by good-faith negotiation, then by mediation in Santa Clara County, and only then by binding arbitration under the rules of the American Arbitration Association. Class action proceedings are waived.
We may update these Terms from time to time. Continued use of services after updates constitutes acceptance. Material changes will be communicated to active customers via email.
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
For questions about these Terms: