We love pets. Most of our team has pets. We work in homes with dogs, cats, birds, reptiles, and more. Here's how we handle pets safely.
Inform Us About Your Pets
At booking, please tell us:
- How many pets and what kind
- Are they friendly to strangers?
- Will they be home during service?
- Any special instructions (don't open this door, don't feed them, etc.)
- Any aggressive history we should know about
Customer Responsibility
You're responsible for ensuring our team's safety around your pets:
- Aggressive or fearful pets must be secured in a separate room, crate, or yard during service
- If your pet has a bite history, you must disclose it at booking and secure the pet during every visit
- We are not liable for injuries caused by undisclosed aggressive pets, and you may be liable for damages or injuries to our team
What We Will Do
- Greet friendly pets calmly
- Work around them as much as possible
- Re-close doors as we move through the home
- Notify you if a pet seems distressed
- Treat them like part of your home
What We Won't Do
- Feed pets (unless specifically requested and pre-arranged)
- Walk dogs
- Clean litter boxes (this is a separate add-on for some recurring customers, by request only)
- Open exterior doors near unsecured pets
- Continue service if a pet creates an unsafe condition
Pet Hair
Standard cleaning includes pet hair removal from accessible surfaces and floors. For homes with significant pet hair (multiple long-haired pets, shedding seasons), we offer a Pet Hair Deep Treatment add-on ($40), which uses specialized tools to remove embedded hair from upholstery, baseboards, and high-shed areas.
This add-on is included free with Heavy Duty and Restoration cleans.
Allergies
If your home has pets and any team member is allergic, we may need to adjust our staffing for that visit. We try to accommodate without affecting service, but please be patient if we need to reschedule a specific cleaner.
Pet-Safe Products
By default, we use products safe for homes with pets. If you have specific concerns (a pet with a respiratory condition, an exotic pet sensitive to certain chemicals), tell us at booking and we'll use specific alternatives.
Aggressive Pet Incidents
If an aggressive pet incident occurs:
- Our team's safety comes first — they will leave the property
- You will be notified immediately
- The full service fee applies (per Cancellation Policy)
- We may decline future service, or require pets be secured for all future visits
If We Find Pet Damage During Service
If we find pet-related damage during service (a chewed corner, an accident on the carpet, hair embedded in a couch), we'll:
- Note it in our visit report
- Photograph for documentation
- Continue with normal cleaning
- Notify you if it requires attention beyond standard cleaning